1. Introduction

At Gavalı LLC, we take the protection of your personal data seriously. This Privacy Policy explains what information is collected when you use gavali.com.az, how it is used, and how it is protected.

By using our website, you agree to the terms of this policy.

2. Information We Collect

We collect personal information in the following circumstances:

  • Placing an order: first name, last name, phone number, email address, delivery address
  • Registration: name, email address, password (stored in encrypted form)
  • Contact form: name, email address, message content
  • Automatically collected: IP address, browser type, time spent on site, pages visited (via cookies)

We do not store payment card details — all payments are processed through certified payment systems.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing orders and arranging delivery
  • Customer service and responding to enquiries
  • Managing your account
  • Sending promotional offers and updates (only with your consent)
  • Technical improvement of the website and user experience
  • Compliance with legal obligations

4. Cookies

Our website uses cookies — small text files stored on your device that help the site function correctly, remember your preferences, and collect analytical data.

We use the following types of cookies:

  • Essential cookies: required for core site functions (shopping cart, login session)
  • Analytical cookies: to measure site traffic via Google Analytics
  • Functional cookies: to remember your preferences such as language selection

You can disable cookies in your browser settings, though this may affect some features of the website.

5. Google Analytics

We use Google Analytics on our website. This service collects data about visits, user behaviour, and other analytics. Data collected by Google Analytics is managed in accordance with Google’s Privacy Policy. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on.

6. Sharing Your Information

We do not sell your personal data to third parties. Your information may only be shared in the following circumstances:

  • With courier services for order delivery (delivery details only)
  • With payment processors (payment data in encrypted form)
  • With government authorities where required by law
  • With new owners in the event of a company merger or sale (you will be notified in advance)

7. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted connection via SSL certificate (HTTPS)
  • Passwords stored using hashing technology
  • Restricted staff access to personal data
  • Regular security audits

8. Your Rights

In accordance with applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Unsubscribe from marketing communications (every email includes an unsubscribe link)

To exercise any of these rights, please contact us.

9. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect information from this age group. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. For significant changes, a notice will be posted on the website. Your continued use of the website after any changes constitutes your acceptance of the updated policy.