1. Acceptance

These Terms of Use (“Terms”) govern your use of gavali.com.az. By using the website, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the website.

2. About Our Services

Gavalı is an Azerbaijani brand selling premium chocolates, dried fruits, nuts, lokum, and gift boxes. Through our website you can:

  • Browse and order products
  • Build your own custom gift box
  • Arrange delivery
  • Find information about our branches

3. Orders and Payment

By placing an order on the website, you agree to purchase the selected products at the stated price.

  • All prices are displayed in Azerbaijani Manat (AZN) and include VAT
  • We reserve the right to change prices without prior notice
  • Once an order is confirmed, the price is fixed
  • Payment may be made online (by card) or in cash upon delivery
  • A confirmation email will be sent once payment is successfully completed

4. Delivery

  • Delivery is available within Baku city (special arrangements may be made upon request)
  • Delivery timeframes depend on the time of order and will be stated in the confirmation email
  • We are not responsible for delays caused by incorrectly provided delivery addresses
  • If no one is available to receive the order, we will contact you to reschedule

5. Returns and Refunds

As our products are food items, returns are generally not accepted. Exceptions are made in the following cases:

  • The product arrives damaged or defective — please notify us within 24 hours of delivery
  • An incorrect item has been included in your order
  • The product does not meet quality standards

To request a return, you must contact us within 24 hours of receiving your order. Photo or video evidence may be required.

6. Product Information

Product images on the website are as accurate as possible, but minor differences may occur. For precise ingredient information — particularly regarding allergens — please contact us directly before placing your order.

7. User Responsibilities

By using the website, you agree to:

  • Not provide false, misleading, or fraudulent information
  • Not take any action that disrupts the normal functioning of the website
  • Not use the website’s content for commercial purposes without authorisation
  • Not access or use another person’s account

8. Intellectual Property

All content on the website — including images, text, logo, and design — is the intellectual property of Gavalı LLC. Reproduction, distribution, or commercial use of any content without our written permission is prohibited.

9. Limitation of Liability

Gavalı LLC is not liable for:

  • Temporary unavailability of the website (maintenance, server issues)
  • Losses arising from incorrect information provided by the user
  • Content on third-party websites (our site may contain links)
  • Events beyond our reasonable control (force majeure)

10. Governing Law

These Terms are interpreted and governed in accordance with the legislation of the Republic of Azerbaijan. Any disputes shall fall under the jurisdiction of Azerbaijani courts.

11. Changes

We reserve the right to modify these Terms at any time. Changes take effect upon publication on the website. Your continued use of the website constitutes acceptance of the updated Terms.